Summit A•R: The challenge of successful debt recovery in a global pandemic environment

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Tim Turner, the President, and CEO & Brent Anderson, Director of Business Development

As much as accounts receivable collection is an essential and unavoidable part of doing business, it is not easy, as creditors and third-party collectors often encounter difficult situations where they must still behave in a compliant manner. The pandemic has compelled CFOs to look for newer strategies and tools for such challenges.

A good collection representative always tries to understand the debtors’ situation and makes maximum efforts to ensure that they are treated with dignity and respect while always maintaining professionalism. With a motive to assist businesses in recovering their debts ethically and efficiently, Tim Turner, the President, and CEO founded Summit A•R 25 years ago in Champlin, Minnesota. Today, Summit A•R excels at assisting companies nation-wide with recovering their unpaid accounts receivable and non-performing assets. “Companies need a collection partner with a human-touch that uses ethical means and stays compliant at all times while getting the collection job done. This is a perfect fit for our current pandemic environment” asserts Brent Anderson, Director of Business Development at the company.

Summit A•R, with its 25 years of experience in the debt collection industry, assists its clients to recover their hard-earned revenue in the most efficient, ethical, and cost-effective manner. Their expertise includes developing specialized teams that address clients’ unique challenges more cost-effectively than can be done in-house. The company attributes its success to committed and long-term professional employees—coupled with leading-edge technology—and a proven process, that has developed a stable of very satisfied blue-chip clients. Many smaller companies that do not have the resources available to manage their own accounts receivable process use them as well.

From a client engagement perspective, Summit A•R offers login credentials to their online portal to its customers. “Whatever we do is encrypted and secure as a bank so that our clients need not have to worry about their privacy and data,” says Turner. The client can log in to the online portal and securely upload spread sheets, invoices notes, and other related documents to their claims. In return, Summit A•R sends an acknowledgment stating that they have received all the necessary documents. After that, the Summit A•R’s experts begin their collection process by sending letters and making telephone contacts with the debtor. The company also has on-site investigators that dig into the debtors’ financial aspects and identify where the assets are located. The client can easily log in to the portal from any location to check each of their claims’ status in real-time, 24/7. “We also have extensive custom reporting capabilities, so that our clients are provided with exactly what they needto make key business decisions related to their receivables”, says Turner.

We offer solutions, not threats, to debtors who can’t find their way clear to pay their debts

As an example of a successful project, Summit A•R assists a Fortune 500 health safety company in recovering leased equipment. The business that leased the client’s machines may have gone out of business and made no arrangements to return or pay the remaining amount. “We either helped in locating the machines for pick up or, better yet, we brought the customer back into an active paying status” says Anderson. Summit A•R applies its own “PHD Philosophy” (“Preserve Human Dignity”) to ensure that their client is always represented with professionalism and integrity at every step of the recovery process. The result has been millions of dollars recovered without a single complaint.

Over the years, Summit A•R has a reputation among its clients as a boutique and specialized revenue cycle management company. The company is planning to continue to preserve its impeccable reputation and client-oriented culture and simultaneously help companies struggling to collect their assets and receivables during this pandemic situation. Turner concludes by saying that Summit A•R will continue to serve its clients, always looking for more innovative ways to assist them including leveraging new technologies to assist companies as cost-effectively and seamlessly as possible.

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Company
Summit A•R

Headquarters
Champlin, MN

Management
Tim Turner, the President, and CEO & Brent Anderson, Director of Business Development

Description
Summit A•R, with its 25 years of experience in the revenue cycle management industry, assists its clients in claiming their hard-earned revenue and assets in the most efficient, ethical, and cost-effective manner. Their expertise includes developing specialized teams that address clients’ unique challenges more cost-effectively than can be done in-house. The company attributes its success to committed and long-term professional employees—coupled with leading-edge technology— and a proven process, that has developed a stable of very satisfied blue-chip clients