Summit A•R: The challenge of successful debt recovery in a global pandemic environment

From a client engagement perspective, Summit A•R offers login credentials to their online portal to its customers. “Whatever we do is encrypted and secure as a bank so that our clients need not have to worry about their privacy and data,” says Turner. The client can log in to the online portal and securely upload spread sheets, invoices notes, and other related documents to their claims. In return, Summit A•R sends an acknowledgment stating that they have received all the necessary documents. After that, the Summit A•R’s experts begin their collection process by sending letters and making telephone contacts with the debtor. The company also has on-site investigators that dig into the debtors’ financial aspects and identify where the assets are located. The client can easily log in to the portal from any location to check each of their claims’ status in real-time, 24/7. “We also have extensive custom reporting capabilities, so that our clients are provided with exactly what they needto make key business decisions related to their receivables”, says Turner.

We offer solutions, not threats, to debtors who can’t find their way clear to pay their debts

As an example of a successful project, Summit A•R assists a Fortune 500 health safety company in recovering leased equipment. The business that leased the client’s machines may have gone out of business and made no arrangements to return or pay the remaining amount. “We either helped in locating the machines for pick up or, better yet, we brought the customer back into an active paying status” says Anderson. Summit A•R applies its own “PHD Philosophy” (“Preserve Human Dignity”) to ensure that their client is always represented with professionalism and integrity at every step of the recovery process. The result has been millions of dollars recovered without a single complaint.

Over the years, Summit A•R has a reputation among its clients as a boutique and specialized revenue cycle management company. The company is planning to continue to preserve its impeccable reputation and client-oriented culture and simultaneously help companies struggling to collect their assets and receivables during this pandemic situation. Turner concludes by saying that Summit A•R will continue to serve its clients, always looking for more innovative ways to assist them including leveraging new technologies to assist companies as cost-effectively and seamlessly as possible.