Through our proprietary and patented technology, companies can leave a voicemail without the intrusion of a call

VoApps’ mission and value proposition have been greatly substantiated by their patented technology. Through this technology, the company provides a cost-effective, compliant solution for collection centers. As an important element in a company’s communication tool-belt, VoApps leverages its flagship cloud-based solution DirectDrop Voicemail to help its clients interact with the consumers. “After the clients’ information is uploaded into our system, we perform a granular analysis to determine whether it’s a cell phone or landline, and then deliver the message,” mentions Gies. Next, the solution returns the result files that provide a time and date stamp of when the contact was made, which allows the client to track the contact within their system. In order to make the solution easy-to-use and ensure that it integrates with the existing systems in an organization, VoApps also offers APIs that enable the clients to link their CRM systems to the platform.

What distinguishes VoApps’ solution is ease of use and the ability to enable clients to track their ROI. They can create a separate toll-free number and track the callbacks they get on each campaign to measure the impact to the bottom line. A key selling point is that DirectDrop Voicemail platform drives inbound traffic from people who are looking to repaying the debt. “This leads to agents interacting with clients who want to repay the debts rather than wasting time on fruitless outbound calls, ultimately increasing productivity,” says Gies. Because DirectDrop Voicemail uses a landline-to-landline connection to leave a voice message on the server rack, no call to the mobile phone is ever made with an open voice channel.

VoApps prides itself on being a customer-centric company and aims to listen to its customers to drive the future. “The one thing that we excel at is leaving voicemails. This will be our core focus as we expand our offering to other areas aligning with the clients’ needs,” concludes Gies.