Although your company might be well-acquainted with recovering mounting debts, a customer confronting you directly about the issue is rare and could have far-reaching consequences. Even if a collection agency successfully recovers your A/R from the disgruntled customer, your company stands to suffer reputational risk, and lose additional clients.
To the collection agency in question, your company’s client retention rate is irrelevant, so long as their commission fees are paid for. This is where A.R.M. Solutions, as a collection agency, is in a class by itself. “Customers hate the interference of collection agencies while paying back to their creditors/lenders and prefer calling them directly, whom they have a relationship with. We strive to establish the direct lines of communication again between our client and their past-due customer in hopes that they forge better customer-client ties,” says Brad Jadwin, principal, A.R.M. Solutions.
An award-winning, full-service collection agency, A.R.M. Solutions offers groundbreaking custom debt recovery services that act as both a collection and a retention tool for CFOs. In an attempt to bring more transparency to the entire payment collection procedure, A.R.M. Solutions has introduced a Flat Fee Collection service that is three times more successful than the national average success rate. With this service in place, A.R.M. Solutions remains as the mediator, while allowing customers to contact, discuss, and pay their balance directly with the organization that they have a past due balance.
However, the Flat Fee Collection service is just one phase of A.R.M. Solutions’ two-pronged service model. The second phase, aka the Contingency Collection service can be called upon when the bad debt situation requires a more “escalated” collection effort. “In certain instances, the Flat Fee Collection service might not clear the remaining outstanding balances”, says Jadwin, before adding that the Contingency Collection services involves substantial telephone calling, written collection notices, and if necessary even litigation.![]()
By blending technology with our collection approach and our amazing human capital, we are able to mirror our client’s values. In fact, it is the technology that allows us to make our service so cost-effective
This two-stage collection process— known to deliver the highest resolution rates in the market, at one-fifth of the cost of traditional collection agencies—is driven by A.R.M. Solutions’ technological soundness and more than 70 years of combined experience in A/R Management. Aside from the two debt recovery programs, A.R.M. Solutions has built a web portal titled WebView, which allows its clients to manage their customer accounts, receive updates, edit information, and streamline the A/R process at any time of the day. The portal drives further transparency by enabling clients to examine their Flat Fee and Contingency history.
Because A.R.M. Solutions charges a flat fee vs. a commission, this allows businesses to streamline their entire collection process.
Driving ahead, A.R.M. Solutions will attempt to communicate better with Gen Y and Gen Z by deploying the latest technologies in its collection approach. While complying with regulations and keeping up with the industry trends, the company will introduce texting and email in the collection process, in addition to the existing outbound calls and written letters.
In order to strengthen its position in the market, A.R.M. Solutions is committed to verse itself in every technology and language to communicate effectively on behalf of its clients.
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Company
A.R.M. Solutions
Headquarters
Camarillo, CA
Management
Brad Jadwin, Principal
Description
A.R.M. Solutions is an award-winning collection agency providing custom debt recovery solutions and services to the companies who have pending payment as account receivable. In an attempt to bring more transparency to the entire payment collection procedure, A.R.M. Solutions has introduced a Flat Fee Collection service that is three times more successful than the national average success rate. However, it is just the first phase of A.R.M. Solutions’ two-pronged service model and the second phase comprises a Contingency Collection service. As one of the top accounts receivable consulting/services companies, now, A.R.M. Solutions wants to communicate better with Gen Y and Gen Z by deploying the latest technologies in its collection approach