Southwest Recovery Services: AI-Enabled Ethical Debt Collection Services

Southwest Recovery Services: AI-Enabled Ethical Debt Collection Services

Steven Dietz, President, Southwest Recovery ServicesSteven Dietz, President
Both small and large businesses suffer from bad debts at some point. While the latter can easily handle a financial crisis, smaller businesses need to recover debts in order to survive. In extreme cases, failing to recover funds from defaulters may hamper the long-term economic growth of any company, leading to an elevated financial crisis and even bankruptcy.

To address this issue, Southwest Recovery Services, a nationally recognized full-service collection agency headquartered in Dallas, helps to automate debt collection. The company specializes in recovering consumer debts, corporate debts, and court-ordered judgments, all at a local, national, and international scale. Southwest has extensive experience in working with medical service providers, apartment communities, and all types of credit lending organizations. The firm’s expert agents leverage AI and machine learning capabilities to deploy several proven, ethical strategies to enhance cash flow and financial predictability for clients, saving their time and resources. The company is committed to helping businesses of all sizes recover funds quickly while adhering to all regulations and laws. With an experience of over 30 years, Southwest tailors its collection systems to meet the clients’ unique needs. Acting as an extension to the client’s existing accounts receivable department, Southwest ensures that clients receive payments continually and consistently while reducing total bad debt.

After onboarding a new client, Southwest conducts an asset-liability investigation to understand all the new account assignments and determines reasons behind the non-payment of amounts past dues. The company’s AI-based database thereafter segregates the records and provides a personalized plan to collect the debt based on different customer categories, sentiment analysis, and credit reports.


Acting as an extension to the client’s existing accounts receivable department, Southwest ensures that clients receive payments continually and consistently while reducing total bad debt


“We are very professional and adhere to all industry regulations during the recovery process. We work with businesses and consumers to find a solution that works for all parties,” adds Steven Dietz, president of Southwest Recovery Services. And, as a contingency collection agency, Southwest only charges a percentage of the amount collected, which can be as low as five percent depending on the volume.

Southwest’s agents follow up with the credit defaulters through a relevant course of action such as periodic phone calls, friendly reminders, or a personal visit. Southwest also has a sophisticated decision-making engine that helps to suggest the next course of action for each account and also helps automate the same through different communication channels such as text messages, emails, and telephonic conversations.

To further elaborate the efficiency of Southwest, Dietz recalls working with a Fortune 500 company, which initially hired a typical collection agency with a bad reputation of using a heavy-handed approach while attempting to recover payments. Hence, the CEO was concerned about his company’s reputation as their customers were some of the most affluent people in the United States. After due diligence and negotiations, Southwest assured the CEO that they could avail its professional collection services and collect the funds without damaging their company’s reputation. Currently, Southwest’s team of experts manages over 5000 new defaulters’ per month for the same Fortune 500 company. “We take great pride in knowing that all those years of hard work of our team shine through this project,” says an enthusiastic Dietz.

Southwest consistently amplifies its capabilities to extend these services to businesses across the country. The company is currently experiencing growth in the industry while others are experiencing rapid declines, while proving the significance of its efficient recovery services in Dallas, Houston, San Antonio, Austin, Oklahoma, and Missouri.

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Southwest Recovery Services

Company
Southwest Recovery Services

Headquarters
Dallas, TX

Management
Steven Dietz, President

Description
Southwest Recovery Services is a nationally recognized full-service collection agency headquartered in Dallas. The company specializes in recovering consumer debts, corporate debts, and court-ordered judgments, all at a local, national, and international scale. Southwest holds extensive experience in working with medical service providers, apartment communities, and all types of credit lending organizations. The firm’s expert agents leverage AI and machine learning capabilities to deploy several proven, ethical strategies to enhance cash flow and financial predictability for clients, saving their time and resources. Southwest Recovery Services is committed to help businesses of all sizes recover funds quickly while adhering to regulations and laws. Acting as an extension to the client’s existing accounts receivable department, Southwest ensures that clients receive payments continually and consistently without accumulating bad debts